FAQ

We can certainly put your logo onto your uniform. We offer many different forms of decoration including embroidery, screen-print, DTG and more. Please email us at uniforms@rodneymark.com.au with your logo for more information. Kindly note that we cannot accept returns or exchanges for decorated items.

Unfortunately we’re unable to send free uniform samples. If you’re based in Melbourne, we recommend visiting our showroom in Heidelberg West to view samples in person. Please contact us in advance if you want to see a specific garment. Due to the high volume of our offering we do not keep all items on site. We can also arrange samples of your logo ahead of time.

Alternatively, you can purchase a sample of the product you’re interested in directly from our website. We’re happy to fully refund the cost of any samples you purchase from us. If the samples aren’t quite right for you, simply contact us within 30 days of receipt to arrange a return. Once we receive the items back in their original, re-sellable condition, we’ll refund the product value to your account. Please note that freight charges are non-refundable.

There are no minimum orders. You can order as many or a few garments as you like.

Most orders are processed within 1-2 business days and dispatched within 10-15 business days. Please note that large orders requiring branding may take additional time, and delivery timelines may vary depending on your location. If you have any questions, please feel free to contact us.

We will do our best to assist you if you would to amend your order. Please email us at uniforms@roneymark.com.au or call +613 94892900 during business hours. If you email us, a member of our team will respond within 1 business day.

Yes, our business model is built around delivering exceptional value to our clients. We offer high-quality products and sell them directly to you at wholesale prices.

Yes, we offer onsite fittings by our expert team. Please contact us to discuss your needs. We also do fittings at our showroom by appointment.

We’re happy to look at special bulk pricing for your order requirements. Please contact us to talk through your company’s uniform program needs.

Yes, you can return your order provided the items meet our return conditions. You have 30 days from the date you receive your order to initiate a return. All items must be in their original, unworn condition with tags attached and original packaging intact.

To start your return, please submit a request to our returns department - returns@rodneymark.com.au. Once submitted, we’ll email you a Return Authority (RA) number and form. This RA number is essential — we cannot process your return without it.

• Fill out the RA form.
• Place the form inside your return package
• Send it back to us

We’ll take care of the rest once we receive it. Please note that we cannot process returns without a valid RA number, as we need to identify the order.

Please note, return postage will be at your expense unless the items are not as ordered/described or faulty.

Important: We do not accept returns or exchanges for change of mind on the following items:

• Decorated uniforms
• Discounted items or discontinued products